Whilst unsuccessful in the initial tender process on price point, Optimus had stood out for several reasons. Firstly, they had been invited late in the process to make a submission and were able to provide a well thought out and researched document.

“Despite having just three days instead of a few weeks before the submission deadline, Optimus pulled together a comprehensive and detailed tender package that showed a depth of skill and knowledge that others did not.”

Secondly, when called upon to provide a system review, Optimus provided the clarity needed to understand where the weaknesses in the system were and, without any judgement or ‘I told you so’ sentiment, making it possible for Acrow to make an informed decision. It was this that made switching to Optimus the viable choice.

The higher cost for the initial quote soon proved to be justified, as Optimus rapidly exceeded expectations by setting a higher standard of service delivery and communication. In turning around a less than optimal server management and cyber security package, and not taking advantage of a customer in need when things became critical, Optimus showed aptitude and integrity.