Support is the backbone of any successful business operation. With our global reach and local expertise, our team delivers rapid and efficient solutions wherever you are. With over 20 years in the industry, we offer more than just fixes—we provide peace of mind by maintaining your systems round the clock. Our extensive network, strategic partnerships, and innovative tools empower us to provide exceptional service, keeping your business at the forefront.
Day to day to long term, we're your partner
Reliable and Local 24/7 Support
Our NZ and AU support teams are available 24/7, ensuring fast and reliable assistance whenever you need it. We are committed to providing consistent, dependable support to keep your operations running smoothly.
Proactive and Secure Management
Prevent IT issues before they happen with our proactive monitoring and maintenance. We keep your systems secure and updated, ensuring your data is protected and your business stays ahead of threats.
Tailored and Flexible IT Solutions
Our IT support services are tailored to fit your specific needs. As your business grows, our scalable solutions grow with you, providing the perfect balance of customisation, flexibility, and cost-efficiency.
Our Process
Before You Know It
We start working on your issue the moment you reach out. Our proactive monitoring often catches problems before you’re even aware of them, ensuring minimal disruption to your business.
Easy Contact
Getting help is simple and convenient. Contact us 24/7 through phone, email, chat, or our support portal. Our local support team is always ready to assist you promptly.
Smart Automation
Our advanced systems automate routine maintenance and updates, keeping your IT environment running smoothly without you lifting a finger. This automation ensures efficiency and frees up your time.
Expert Engineers
Our skilled engineers bring extensive experience and expertise to every support request. They quickly diagnose and resolve issues, providing you with reliable solutions that keep your operations on track.
Feedback Driven
After resolving your issue, we follow up to ensure everything is working perfectly. We value your feedback and use it to continually improve our services, ensuring your satisfaction and ongoing success.
SOME SCARY STATISTICS
In 2024, Optimus Systems has maintained an average response time of under 30 minutes for IT support queries, significantly faster than industry standards.
This year, 95% of our clients rated their satisfaction with our support services as "excellent," a testament to our commitment to high-quality service.
Over 90% of IT issues are resolved on the first call, demonstrating our team's expertise and efficiency in handling a wide range of challenges.
Our 24/7 support model has helped 85% of our clients reduce their operational downtimes by more than half compared to previous years.
Our 24/7 support model has helped 85% of our clients reduce their operational downtimes by more than half compared to previous years.
We have trained over 1,000 SMB employees in the latest IT practices, enhancing their ability to manage minor issues independently and improving overall IT resilience.
Partner with Our Expert Technologists for Superior IT Solutions
Talk to our team about your needs
Get in touch to discuss how we can help improve and protect your tech
IT Assessment
Discover what is and isn’t working within your technology environment
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