CASE STUDY: STUDIO DB
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The Studio DB team has expanded to where it now operates from multiple locations; its four branches and anywhere the work takes them across the country. With the IT support contract coming up for renewal, the decision was made to start looking for other providers.
Studio DB – provides a comprehensive commercial interior office design, build, and fitout service across New Zealand, with locations in Whangarei, Auckland, Wellington and Christchurch.
The company has evolved considerably since its inception in 1966 providing commercial and residential construction, adding an office and shop interior division in the early 1990s, then transitioning to a nationwide business focusing solely on interior fitouts.
Greg Moore, is in charge of Systems and IT for Studio DB. When he joined the company in 2021, they had been with the same IT service provider for around 16 years. It was a relationship that had been good for a long time but had reached a point where it was no longer meeting the changing needs of the business.
“We provide an integrated, end-to-end experience for our clients from the design right through to the final fit-out; because we manage the entire process internally, naturally we want to ensure our IT is also seamless.”
Problems with the ticketing system and a lack of transparency with some of the service charges were adding up to things not working as they had been, and this became more apparent as the business expanded. “They weren’t growing at the rate we were – we simply outgrew them, and they didn’t have the appetite to keep up with that change.”
Optimus was one of three candidates Studio DB went out to. The information provided in response to their questions throughout the process convinced them that Optimus would be a good fit.
Studio DB signed up for Optimus’ Prime Ultimate managed services offering, along with the Essential security tools and Microsoft 365 back-up solution.
“The first clue that we’d made the right decision was how well the changeover went,” says Greg. “The transition to Optimus was well planned and well executed. There was so little disruption, half the team didn’t even know we’d moved.”
Something that wasn’t anticipated with the changeover to Optimus was the silence that has descended within the company around anything to do with systems and IT. “Before, there was a lot if internal chatter about IT,” remembers Greg. “I’d be ducking and diving from the comments being lobbed around about computer problems. Now, there’s nothing being said. This complete absence of chatter is the best sound in the world from a systems management perspective.”
From the perspective of Optimus, the change in perception was less immediate. The new system was indicating an initial low level of requests for IT Support from Studio DB staff. When this was reviewed, it seemed to be more of a legacy issue of low expectations from team members in having their problems resolved in a timely manner, not from a lack of need for support. With some encouragement and a little ‘recalibration’ of these expectations, Optimus are happy to report that requests for IT support are now at the level they would anticipate seeing from a company of this size and structure.
As for keeping up with the company’s growth, Optimus provides a roadmap for Studio DB, built from their regular technology strategy meetings to discuss ways for managing future business direction and areas of risk. The roadmap is updated periodically to support the decision-making around the systems needed for implementing any change.
As an example of this, Optimus are now rolling out security improvements to Studio DB’s MS 365 environment, including mobile device management (MDM) and mobile application management (MAM).
“When I contact Optimus for an update on a change we have requested, it’s either being done or they are about to message me to say the job’s been completed. It’s not my usual experience, but I’m starting to get used to it.”
GREG MOORE
SYSTEMS & IT – STUDIO DB
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