AI plugins and agents are revolutionising the way businesses operate. From Shopify and HubSpot to Salesforce and Xero, integrating smart AI tools can automate tasks, unlock insights, and accelerate growth.
But there’s a catch: every new connection is a potential doorway into your sensitive customer and company data.
Just because an app is listed in a marketplace doesn’t mean it’s safe.
Many platforms offer extensive app ecosystems where third-party developers can submit plugins. While these marketplaces conduct some level of vetting, it’s rarely exhaustive. Some plugins may lack basic security hygiene; others might mishandle, leak, or even exploit your data.
Trusting your AI integrations means looking beyond flashy marketing.
Before plugging an AI tool into your core business systems, check for:
SOC 2 Compliance: Indicates the vendor meets strict standards for security, availability, processing integrity, confidentiality, and privacy.
ISO 27001 Certification: Demonstrates that the vendor has a systematic approach to managing sensitive information.
No SOC 2? No ISO 27001? Proceed with caution.
How is your data stored, used, and shared?
Does the vendor reserve the right to train their models on your data?
Insist on clear answers. If you can’t find them, or if the language is vague, that’s a red flag.
Big-name AI tools from established providers (think OpenAI, Anthropic, Salesforce) have reputations to uphold. Newcomers? Maybe not.
Read independent reviews. Look for history. Evaluate how the vendor responds to security incidents — because breaches happen even to the best.
A trustworthy plugin should:
Only request the minimum necessary permissions
Clearly explain why it needs each permission
Segregate customer data properly to prevent leaks
“We just need full access to your entire Salesforce org” should never be accepted at face value.
The AI market is exploding. New tools hit the shelves every day. It’s tempting to try the latest app that promises 10x productivity — especially when they plug directly into your platforms with one click.
But every connection is a trust decision.
Without due diligence, you’re not just risking data leaks — you’re risking brand reputation, compliance fines, customer trust, and ultimately your bottom line.
At Optimus Systems, we believe AI should be a business enabler — not a security risk. We help companies across New Zealand and Australia vet AI integrations, assess third-party plugins, and build smart, secure foundations for AI innovation.
Before you connect that shiny new plugin, talk to us.
Protect your data. Protect your business. Unlock AI’s full potential — safely.
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